Frequently Asked Questions - Hotel Monaco in Denver, Colorado

		Frequently Asked Questions General When is check in/check out time? Do you allow smoking on property? In the rooms? How much do you charge for high speed/wifi internet access? Do you have high-speed wired and/or wireless internet access available? Do you have a fitness center? What kind of equipment does it have? What are the hours? Do you offer room service? What are the hours? Do you have a business center? Do you have a Pool? Do you have a spa? What are the hours? Transportation/Directions How do I get to the Hotel? Do you offer free shuttle service from the airport? What are your cross streets? Do you have onsite parking? How much is parking? Is it included in my room rate? Reservations Will your rooms allow rollaways/cribs/playards? Is there a charge? I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? What is the minimum age requirement to check in to the room? What is your cancellation/deposit policy? Is my ID/passport required at check in? What age do kids stay for free? Do you have connecting rooms? Do you have ADA rooms? Do you have an early departure fee? Restaurant What are the hours of the restaurant/bar/lounge? Accounting I have questions about my bill. Who do I call? What forms of payment are accepted to pay for my room? What is your debit card policy? Pets Are pets allowed? Are there restrictions for weight, height or types? Do you have pet free rooms for those with allergies? Do you have pet sitting or dog walking services? How far do you have to walk to take your pet out? Concierge I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Meetings How do I book a meeting? How can I create a unique atmosphere during my meeting? Do you offer special group rates? My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Need more information about booking a meeting at a Kimpton Hotel? How can I book a wedding at a Kimpton Hotel? Still have a Question? Contact Us General Question What is check in/check out time? Answer Check in time is 3 p.m.; check out is 12 noon. Question Do you allow smoking on property? In the rooms? Answer Hotel Monaco Denver is completely non-smoking. A $300 cleaning fee is applied to a room that has been smoked in. Question How much do you charge for high speed/wifi internet access? Answer Complimentary high-speed wired and wireless Internet access is available throughout the hotel, to Kimpton InTouch Guest Loyalty members. Question Do you have high-speed wired and/or wireless internet access available? Answer Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms. Question Do you have a fitness center? What kind of equipment does it have? What are the hours? Answer Yes, Hotel Monaco Denver offers a 24-hour fitness facility located on the second floor. Facility includes elliptical machine, treadmill, a stationary bike and free-weights. For guests looking for more, FORZA Fitness and Performance Club is located two blocks away. Passes for FORZA can be purchased from the front desk for $15 per visit. Question Do you offer room service? What are the hours? Answer Yes, Hotel Monaco Denver offers 24-hour room service provided by our restaurant, Panzano. A limited menu is offered from 10 p.m. – 7 a.m. weekly and 11 p.m. – 8 a.m. on the weekends. Question Do you have a business center? Answer Yes, Hotel Monaco Denver offers a 24-hour business facility located near the lobby. It includes a PC/MAC computer with access to a printer copy, fax, and boarding pass printing services can be provided by the front desk. There may be a charge associated with these services. Question Do you have a pool? Answer We do not have a pool on property.There is access to a pool within the FORZA Fitness and Performance Club, located two blocks away. Passes for FORZA can be purchased from the front desk for $15 per visit. Question Do you have a spa? What are the hours? Answer We have a full service Renaissance Aveda Spa & Salon just off of the lobby. We also provide in room spa services. Please contact the to set up these services. Transportation/Directions Question How do I get to the hotel? Answer Please see our Maps & Directions page. Question Do you offer free shuttle service from the airport? Answer We do not offer shuttle services to or from the airport but our may make arrangements for you. Question What are your cross streets? Answer We are located on the corner of 17th Street and Champa Street. Question Do you have onsite parking? How much is parking? Is it included in my room rate? Answer Hotel Monaco Denver offers valet parking services available for $26/night. Valet parking fees are subject to change. Reservations Question Will your rooms allow rollaways/cribs/playards? Is there a charge? Answer Hotel Monaco Denver offers rollaway beds based on availability for $15/night. Please be aware some rooms do not allow rollaway beds. Cribs and playards are available at no charge. Question I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? Answer Please contact the website with which you made your reservation. Question What is the minimum age requirement to check in to the room? Answer If someone under the age of 18 is booking a reservation, the following is required: A parent or guardian must sign a statement that they are responsible for all charges and/or damages Mini-bars will be locked and no key will be given to the minor Normal hotel rules apply: No Noise Maximum number of people in the room applies at all times Question What is your cancellation/deposit policy? Answer Cancellations must occur at least 24 hours prior to local hotel time of 6pm. Guests who do not cancel prior to 24 hours before local hotel time of 6pm will be charged a one night's room plus tax. Cancellation policy is subject to change. An early departure fee in an amount up to one night's room and tax may apply. Question Is my ID/passport required at check in? Answer We do require a photo ID at the time of check in for all reservations. Question What age do kids stay for free? Answer Kids 17 and under stay for free in existing bedding when accompanying an adult. Question Do you have connecting rooms? Answer We do have a limited number of connecting rooms on property. This is on a request basis and cannot be guaranteed. Question Do you have ADA rooms? Answer Hotel Monaco Denver does have ADA rooms available upon request. Room types with disability accessibility are the Monte Carlo Suite and Deluxe Guest Room with 2 Double Beds. Question Do you have an early departure fee? Answer An early departure fee of up to one night's room and tax may apply on all reservations. Restaurant Question What are the hours of the restaurant/bar/lounge? Answer Panzano Restaurant Hours: 7 a.m. – 10 p.m. Monday-Thursday 7 a.m. – 11 p.m. Friday 8 a.m. – 11 p.m. Saturday 8 a.m. – 9:30 p.m. Sunday Brunch served Saturday and Sunday LOUNGE HOURS 11 a.m. – 11 p.m. Sunday-Thursday 11 a.m. – 12 Midnight Friday-Saturday Accounting Question I have questions about my bill. Who do I call? Answer For all billing issues please contact our . Question What forms of payment are accepted to pay for my room? Answer We accept all major credit cards. Question What is your debit card policy? Answer When using a debit card the full amount of the estimated room, tax, plus $100.00 per night incidental charges will be taken from your account at the time of check in. The sum will not be available to you for further use during your stay. If in the event that you chose to settle your bill at check out with anything other than your debit card, please be aware that it may take up to ten (10) business days before your bank credits this amount back into your account. The Hotel Monaco does not encourage the use of debit cards. Pets Question Are pets allowed? Are there restrictions for weight, height or types? Answer Pets are welcome at the Hotel Monaco Denver with no restriction on types or size. Pet owners will be asked to fill out a waiver form accepting responsibility for any damage or cleaning charges that may occur while at the hotel. Question Do you have pet free rooms for those with allergies? Answer We do offer pet free rooms. Question Do you have pet sitting or dog walking services? Answer Pet-sitting and dog walking services are available through our concierge. Please contact the in advance for these services. Question How far do you have to walk to take your pet out? Answer Skyline Park is located 2 blocks from the Hotel Monaco Denver on 17th and Arapahoe. Concierge Question I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Answer Contact the prior to your arrival to set up these services. Meetings Question How do I book a meeting? Answer Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal Question How can I create a unique atmosphere during my meeting? Answer Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event. Question Do you offer special group rates? Answer Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel. Question My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Answer Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment. Question Need more information about booking a meeting at a Kimpton Hotel? Answer Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information. Question How can I book a wedding at a Kimpton Hotel? Answer Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information. Back to top Still have a question? Contact Us